No hot water, and they rang while you were under someone else's boiler
In the first cold week of the year the phone does not stop, and every call you miss is a boiler someone else fixes. LocalWins texts every missed caller back in seconds in your business name, finds out the fault and the postcode, and sends you the list to ring back tonight.
How it works
- 1
Sign up and get your number
Two minutes. You get a LocalWins number in your business name and a taster line to try straight away, no card.
- 2
Divert your missed calls
Dial one code on your phone and calls you do not answer go to your LocalWins number. You keep your number and your phone.
- 3
Every missed call texted back
Within seconds the caller gets a text in your name asking what they need and where. You get the summary and ring back the right one first.
It does not just text back. It finds out the job, and books it if you want.
Hi, this is Kingswood Heating. Sorry we missed you, we are on a job. What is going on?
Boiler showing F22 and no heating since last night
That is usually low pressure. Is the gauge on the front below 1? What is the postcode?
Yes it's nearly on zero. BS16 2LJ
Thanks, that helps. Steve will ring you back within the hour. If you smell gas at any point, leave the house and call 0800 111 999.
Fault code, pressure and postcode captured. Steve rang back with the part on the van.
What it actually fixes
October to February, every call is urgent
Cold house, no hot water, elderly parent. They will not wait for a callback tomorrow, they ring the next engineer now. A text in seconds keeps them.
The service you forgot to remind them about
Every boiler you installed needs a service every year to keep its warranty. Most customers forget. Mark the job won and the reminder goes out from your number when it is due.
Being on the tools and on the phone
You cannot do both. The text-back does the first part, finding out what is wrong and where, so the call you return is one you can quote.
Annual services that book themselves
Mark an install or a service as won and twelve months later the customer gets a text from your number to book the next one. And we read the planning applications near you every morning, so the extension that needs a new system is on your phone first.
What it costs
Growth, £99 a month
Every missed call texted back in seconds in your name, the job and postcode captured and sent to your phone, jobs and appointments booked into your diary when you give us your booking details, every caller saved to your own list, reminders when work is due again, Google reviews asked for after each job, and the planning applications near you every morning. Free for 30 days, no setup fee.
Growth+, £199 a month
Everything in Growth, plus a website we build, host and look after for you. Free for 30 days, no setup fee.
The gas safety line is fixed and cannot be switched off: any mention of a smell of gas gets the emergency number, every time. It never gives repair advice beyond that, never promises a time, and hands anything urgent to you.
Questions heating engineers ask us
What does it say if someone smells gas?
It tells them to leave the property, not to touch switches, and to ring the National Gas Emergency line on 0800 111 999, and it alerts you at the same time. That rule is built in and cannot be turned off.
Do I have to change my phone number?
No. You keep your number and your phone. We give you a second number and you divert missed calls to it with a code you dial once, so the only calls that reach us are the ones you did not answer.
Will customers know it is not me texting?
The text comes from a number in your business name and reads like you wrote it. It asks what the job is and where, tells them you will ring back, and never quotes a price or promises a visit unless you have told it to. You can read every conversation and take over any of them from your phone.
Can it book the job in for me?
Yes, if you want it to. Give us your booking link or your diary details and it offers the caller a slot and books the job or appointment in, with the details on your phone. Without them it captures the job and tells the caller you will ring back.
What about callers on a landline who cannot get a text?
Most callers ring from a mobile and get the text. A landline or withheld caller cannot, so you get an alert with the number to ring back, and if you want, an AI receptionist can answer those callers and take the details instead. Ask us to switch it on.
What does it cost?
Free for 30 days, then £99 a month for Growth, or £199 a month for Growth+ which adds a website we build and look after. No setup fee, nothing per lead, cancel any time before day 30 and you pay nothing.
Also built for
Never lose a boiler job to a missed call again
Sign up, get your number, dial one code to divert. Working the same day. Keep your number, cancel any time.