No hot water, and they rang while you were under someone else's boiler
In the first cold week of the year the phone does not stop, and every call you miss is a boiler someone else fixes. LocalWins texts every missed caller back in seconds in your business name, finds out the fault and the postcode, and sends you the list to ring back tonight.
Try it now: call 07426 713522 and hang up. Watch what lands on your phone.
How it works
- 1
Sign up and try the demo
Enter your business details and ring our shared demo line to hear the text-back in your business name.
- 2
Go live
Pay for your first month and we set up your own LocalWins number the same day. Dial one code to divert missed calls and keep using your phone.
- 3
Missed mobile callers texted back
Within seconds a mobile caller gets a text in your name asking what they need. You get the conversation and details on your phone for follow-up.
It does not just text back.It captures the enquiry and can book when your calendar is connected.
LocalWins asks what the caller needs and sends the job enquiry to your team. Once we have connected your booking calendar and set your rules, it can offer available slots and confirm a booking. Until then it can share your online booking link if you have one.
Hi, this is Kingswood Heating. Sorry we missed you, we are on a job. What is going on?
Boiler showing F22 and no heating since last night
That is usually low pressure. Is the gauge on the front below 1? What is the postcode?
Yes it's nearly on zero. BS16 2LJ
Thanks, that helps. I've passed the fault and postcode to Kingswood Heating. If you smell gas, leave the house and call 0800 111 999.
Example: the enquiry reaches the business for follow-up.
What it actually fixes
October to February, every call is urgent
Cold house, no hot water, elderly parent. They will not wait for a callback tomorrow, they ring the next engineer now. A text in seconds keeps them.
The service you forgot to remind them about
Every boiler you installed needs a service every year to keep its warranty. Most customers forget. Mark the job won and the reminder goes out from your number when it is due.
Being on the tools and on the phone
You cannot do both. The text-back does the first part, finding out what is wrong and where, so the call you return is one you can quote.
Annual services that book themselves
Mark an install or a service as won and twelve months later the customer gets a text from your number to book the next one. And we read the planning applications near you every week, so the extension that needs a new system is on your dashboard first.
What is a missed callactually costing you?
Heating engineer prices in 2026: Services £80 to £140, repairs about £300, new boilers £2,500 to £4,000.
How many could you win back?
estimated recoverable every month
£0
One recovered customer covers the £99 Growth plan. Every one after that is extra work you would have missed.
Estimates only. Job values are blended averages from 2026 UK price guides and garage invoice data. Your results will vary.
What it costs
Pro, £199 a month plus advert budget
Everything in Growth, plus managed adverts in the areas you choose, and landlord and agent Pro Jobs included. Homeowner jobs reach Pro members first. Pro is £199 a month plus your advert budget, from £150. No setup fee. No contract.
Start on ProGrowth, £99 a month
Missed mobile callers texted back in seconds in your name, enquiries captured and sent to your team, direct booking once your booking calendar and rules are set up, or your online booking link shared, every caller saved to your own list, and Google review requests after each completed job or appointment. Homeowner jobs other trades pass on can also reach you. £99 a month. No contract. Cancel any time.
Start on GrowthAdd a website to Growth for £50 a month. Growth with a website is £149 a month: Growth at £99 plus the website at £50. No contract. Cancel any time.
The gas safety line is fixed and cannot be switched off: any mention of a smell of gas gets the emergency number, every time. It never gives repair advice beyond that, never promises a time, and hands anything urgent to you.
Questions heating engineers ask us
What does it say if someone smells gas?
It tells them to leave the property, not to touch switches, and to ring the National Gas Emergency line on 0800 111 999, and it alerts you at the same time. That rule is built in and cannot be turned off.
Do I have to change my phone number?
No. You keep your number and your phone. When you go live, we set up a second number. You divert missed calls to it with a code you dial once.
Will customers know it is not me texting?
The text comes from a number in your business name. It asks what the job is and where, then sends you the details to follow up. It only uses prices or booking details you have provided. You can read every conversation and take over any of them from your phone.
Can it book the job in for me?
Yes, once we connect your booking calendar and set the services, availability and approval rules. LocalWins can then offer available slots and confirm bookings. Until setup is complete, it captures the job for you or shares your online booking link.
What about callers on a landline who cannot get a text?
Most callers ring from a mobile and get the text. A landline or withheld caller cannot, so you get an alert with the number to ring back, and if you want, an AI receptionist can answer those callers and take the details instead. Ask us to switch it on.
What does it cost?
Signing up is free. Paying for the first month, on the day you go live, switches on your own number with the text-back and LocalWins Jobs: Growth is £99 a month. Pro is £199 a month plus your advert budget, from £150. No setup fee. No contract. Cancel any time. Add a website to Growth for £50 a month. We build and look after the website. Jobs from the homeowner network are included in every plan. Pro Jobs from landlords and agents are pay as you go, from £15 to £95 a job, with the fee shown before you accept, or unlimited on Pro. If the landlord or agent cannot be reached, or withdraws before anyone has spoken to them, the fee is credited back against your next Pro Job. Pro includes your own adverts on Google, Facebook and Instagram run for you on the budget you choose, and landlord and agent Pro Jobs.
Also built for
Never lose a boiler job to a missed call again
Sign up free and try the shared demo line. Go live and we set up your own number, then you dial one code to divert missed calls. Growth is £99 a month. Pro is £199 a month plus your advert budget, from £150. No setup fee. No contract. Cancel any time.